FAQ
Arnoub Pet Care: Frequently Asked Questions
🐾 General Store Information
Q1: What is Arnoub?
A: Arnoub is a premium pet care store in the UAE, dedicated to providing high-quality products and exceptional service for pet owners across the Emirates. We specialize in carefully curated pet supplies that meet international standards while respecting local cultural needs.
Q2 How can I contact Arnoub customer support?
A: You can reach us through multiple channels:
- Phone: +971 50 XXX XXXX
- Email: support@arnoub.store
- Instagram: @ArnoubPetCare
- Live Chat: Available on our website
🛒 Shopping & Ordering
Q3: Do you offer delivery throughout the UAE?
A: Yes! We provide delivery services across all Emirates:
- Standard Delivery: 2-3 business days
- Express Delivery: 1-2 business days
- Free shipping on orders over 500 AED
- Specialized handling for temperature-sensitive pet products
Q4: What payment methods do you accept?
A: We accept:
- Credit/Debit Cards (Visa, Mastercard)
- Apple Pay
- Google Pay
- Cash on Delivery
- Local bank transfers
Q5: Can I return or exchange products?
A: Our return policy is pet-friendly:
- 14-day return window for unopened items
- Exchanges for incorrect or damaged products
- Store credit for eligible returns
- Veterinary-approved products have special return conditions
🐶 Product Information
Q6: Are your products suitable for the UAE climate?
A: Absolutely! We specialize in:
- Heat-resistant pet accessories
- Climate-controlled food storage
- UV-protective outdoor gear
- Special cooling products for pets
Q7: Do you offer products for specific pet dietary needs?
A: Yes, we provide:
- Halal-certified pet foods
- Grain-free options
- Specialized diets (weight management, senior pets, allergies)
- Consultation with our pet nutrition experts
Q8: Are your products imported or locally sourced?
A: We offer a mix:
- Premium imported brands
- Local UAE-manufactured products
- Carefully vetted international selections
- Focus on quality and safety standards
🏥 Pet Health & Care
Q9: Do you offer veterinary consultations?
A: While we're not a veterinary clinic, we provide:
- Free online pet care consultations
- Nutritional advice
- Product recommendations
- Referrals to local veterinary clinics
Q10: How do you ensure product quality?
A: Our quality assurance includes:
- Rigorous supplier screening
- Temperature-controlled storage
- Regular product testing
- Compliance with international pet care standards
🚚 Shipping & Logistics
Q11: How are temperature-sensitive products handled?
A: We have specialized logistics:
- Refrigerated transport for certain products
- Insulated packaging
- Rapid delivery for perishable items
- Special handling certificates
Q12: Do you ship to residential compounds and apartments?
A: Yes! We deliver to:
- Residential buildings
- Compounds
- Hotels
- Business addresses
- Special instructions welcome
💡 Special Services
Q14: Are you involved in animal welfare?
A: Yes! We support:
- Local animal rescue organizations
- Adoption events
- Sponsorship programs
- Community awareness campaigns
🌐 Cultural Considerations
Q15: Are your products compatible with Islamic dietary guidelines?
A: We ensure:
- Halal-certified food options
- Respectful product selection
- Culturally sensitive accessories
- Consultation with local religious guidelines
Q16: Do you support service and working animals?
A: Absolutely! We offer specialized products for:
- Service dogs
- Working animals
- Support animal accessories
- Professional-grade equipment
📞 Need More Information?
Can't find your answer? We're here to help!
- Live Chat Support
- Email Consultation
- In-Store Guidance
- Personalized Pet Care Advice
**Last Updated:** [20/12/2024]
**Version:** 1.0
🐾 General Store Information
Q1: What is Arnoub?
A: Arnoub is a premium pet care store in the UAE, dedicated to providing high-quality products and exceptional service for pet owners across the Emirates. We specialize in carefully curated pet supplies that meet international standards while respecting local cultural needs.
Q2 How can I contact Arnoub customer support?
A: You can reach us through multiple channels:
- Phone: +971 50 XXX XXXX
- Email: support@arnoub.store
- Instagram: @ArnoubPetCare
- Live Chat: Available on our website
🛒 Shopping & Ordering
Q3: Do you offer delivery throughout the UAE?
A: Yes! We provide delivery services across all Emirates:
- Standard Delivery: 2-3 business days
- Express Delivery: 1-2 business days
- Free shipping on orders over 500 AED
- Specialized handling for temperature-sensitive pet products
Q4: What payment methods do you accept?
A: We accept:
- Credit/Debit Cards (Visa, Mastercard)
- Apple Pay
- Google Pay
- Cash on Delivery
- Local bank transfers
Q5: Can I return or exchange products?
A: Our return policy is pet-friendly:
- 14-day return window for unopened items
- Exchanges for incorrect or damaged products
- Store credit for eligible returns
- Veterinary-approved products have special return conditions
🐶 Product Information
Q6: Are your products suitable for the UAE climate?
A: Absolutely! We specialize in:
- Heat-resistant pet accessories
- Climate-controlled food storage
- UV-protective outdoor gear
- Special cooling products for pets
Q7: Do you offer products for specific pet dietary needs?
A: Yes, we provide:
- Halal-certified pet foods
- Grain-free options
- Specialized diets (weight management, senior pets, allergies)
- Consultation with our pet nutrition experts
Q8: Are your products imported or locally sourced?
A: We offer a mix:
- Premium imported brands
- Local UAE-manufactured products
- Carefully vetted international selections
- Focus on quality and safety standards
🏥 Pet Health & Care
Q9: Do you offer veterinary consultations?
A: While we're not a veterinary clinic, we provide:
- Free online pet care consultations
- Nutritional advice
- Product recommendations
- Referrals to local veterinary clinics
Q10: How do you ensure product quality?
A: Our quality assurance includes:
- Rigorous supplier screening
- Temperature-controlled storage
- Regular product testing
- Compliance with international pet care standards
🚚 Shipping & Logistics
Q11: How are temperature-sensitive products handled?
A: We have specialized logistics:
- Refrigerated transport for certain products
- Insulated packaging
- Rapid delivery for perishable items
- Special handling certificates
Q12: Do you ship to residential compounds and apartments?
A: Yes! We deliver to:
- Residential buildings
- Compounds
- Hotels
- Business addresses
- Special instructions welcome
💡 Special Services
Q14: Are you involved in animal welfare?
A: Yes! We support:
- Local animal rescue organizations
- Adoption events
- Sponsorship programs
- Community awareness campaigns
🌐 Cultural Considerations
Q15: Are your products compatible with Islamic dietary guidelines?
A: We ensure:
- Halal-certified food options
- Respectful product selection
- Culturally sensitive accessories
- Consultation with local religious guidelines
Q16: Do you support service and working animals?
A: Absolutely! We offer specialized products for:
- Service dogs
- Working animals
- Support animal accessories
- Professional-grade equipment
📞 Need More Information?
Can't find your answer? We're here to help!
- Live Chat Support
- Email Consultation
- In-Store Guidance
- Personalized Pet Care Advice
**Last Updated:** [20/12/2024]
**Version:** 1.0